Orchestrate teams with a Service Blueprint
You have insight into your customer and how you can improve the customer journey. But how do you ensure that all teams in the organisation work together towards the same ambition?
Design Thinking Fundamentals for Municipalities
Learn how to work with a Design Thinking mindset so that you can tackle complex issues in a creative way.
Miro Training: From beginner to expert
Miro enables you to facilitate online, organise and involve your colleagues even more in the creative process. Will you become the Miro expert of your organisation?
Journey framework design
Learn to manage in a customer-centric way from the customer journey and to organise your teams on the basis of a Customer Journey Framework.
Masterclass Customer-centric Working
This Masterclass has been developed for professionals who are ready for the next step in organising customer-centric collaboration.
In the customer-centric prioritisation training you will learn how to set priorities and how to involve others in this!
In the Customer Need-Based Profiles training you learn to identify your customer form qualitative research and translate customer needs into your services.
Design Thinking Fundamentals
Learn to innovate through a customer-centric, iterative and creative process, based on the principles of Design Thinking.
Learn how to test your hypotheses in the market in order to stimulate short-cycle innovation power within your organisation.
Optimize employee experience
Focus on an optimal work experience (employee engagement) to allow employees to work together in a customer-centric manner.