Essense Academy
Essense Academy
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Go to ESSENSE.eu

Driving
customer-centric
collaboration

Develop yourself and your team for successful services and customer experience

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Masterclass Customer-centric collaboration

The Masterclass Customer-centric collaboration has been specifically developed for professionals who want to take the next step in achieving customer excellence for their organisation.

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Connect journey and operation with a Service Blueprint

The service blueprint offers a solution: it allows you to organise optimal service delivery, both front and back stage, in line with customer needs.

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Coaching on-the-job for individuals & teams

Working hand in hand with one of our experts on a concrete project.

Various development options

Do you want to develop your knowledge and skills to take your organisation to a higher level? We help you further with a wide range of training courses aimed at different aspects of customer-centric working.

CX (Team) intervision

Customer-centric prioritization

Get to know the principles of successful prioritization based on customer needs and business value.

Need-based profiles

Map out your customer needs as a starting point for better service.

Align your teams with the Service Blueprint

You have insight into your customer and a good idea of ​​how you can improve the customer journey. But how do you ensure that all parts of the organisation work together towards the same vision? And what support resources and processes are needed? The service blueprint method offers a solution! Follow our training to get started with this yourself

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