Essense Academy
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Driving
customer-centric
collaboration

Develop yourself and your team for successful services and customer experience

You want to work in a customer-centric way, connect with other departments and are you looking for tools that can help you on your way? Then have a look at our training and coaching modules!

Various development options

Do you want to develop your knowledge and skills to take your organisation to a higher level? We help you further with a wide range of training courses aimed at different aspects of customer-centric working.

CX (Team) intervision

Align your teams with the Service Blueprint

You have insight into your customer and a good idea of ​​how you can improve the customer journey. But how do you ensure that all parts of the organisation work together towards the same vision? And what support resources and processes are needed? The service blueprint method offers a solution! Follow our training to get started with this yourself

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