Optimize employee experience

2* day training -

Research shows that organisations that empower employees are more innovative and more successful. Focus on the optimal work experience (Employee Engagement) to allow employees to work together in a customer-oriented manner.

* Currently as remote training divided over two half-days including 1-hour coaching

IN THIS TRAINING YOU WILL LEARN …

Analyze and map employee needs to identify areas for improvement
Create an employee experience map
Optimizing the employee experience with the right environment, skills and resources
How to place employee needs on an employee journey to discover what it takes to work truly customer-centric
How to improve employee engagement with the elements engage , enableand empower
What it takes to connect employees to your organisation
How you translate the purpose of your organisation into recruitment, among other things

DO YOU EVER MISS SUPPORT TO GO FOR AN EXCELLENT CUSTOMER EXPERIENCE?

To develop customer-centric services, you need insight into customer needs. Only then can you respond to it, that is the basis. You already know how to do research, how to plot insights on a customer journey map and how to identify opportunities to realize that excellent customer experience. But to make CX dreams a reality, you need budget and time for exactly those customer moments when you can make the most impact. In this training you will learn how to stimulate customer-centric prioritization within your team and between silos.

Agenda

A TRAINING FULL OF THEORY AND PRACTICE

FACILITATE THE OPTIMAL CUSTOMER-CENTRIC WORK EXPERIENCE

In this training we highlight various tools for facilitating a customer-centric mindset and working method among employees. We start by analyzing and mapping employee needs to identify areas for improvement. Tools such as an employee experience map are discussed.

We then highlight the translation of employee needs into creating and facilitating customer-centric work. We do this on the basis of the elements engage, enable and empower : How do you communicate the organization-wide vision for CX so that everyone understands and embraces it? And how do you then optimally enable your employees to propagate that vision, with the right resources, mindset and competences.

Finally, we help you plan how you can apply the above aspects as well as possible and how you can include your organisation in this.

Topics: employee experience, work experience, personal development, leadership

WHO IS THIS TRAINING FOR?

Do you influence the customer experience of your organisation? Then this training is suitable for you, and vice versa. Whether you are a Marketing Manager, Service designer, UX Designer, E-commerce Manager or Product Owner: you are very welcome.

In the training you will get the hands-on tools and techniques to prioritize opportunities for the customer and your organisation from a multi-disciplinary perspective. As part of this training you will receive a 1-hour coaching moment afterwards.

PERSONAL TRAINING OR IN-HOUSE PROGRAM

This training is designed in such a way that each participant can apply the acquired knowledge to his or her own situation and goals. But we can also tailor the components to your specific needs or put together a special in-house program for your organisation. Please contact us to discuss this.

DO YOU HAVE ANY QUESTIONS?

Do you want more information or are you not sure if this training is something for you? Please contact us at academy@essense.eu. Or leave your e-mail address here and you will hear from us as soon as possible!